FAQ

Frequently Asked Questions (FAQs)

1. What makes Serivenne different from other brands?

Serivenne is centered on thoughtful, everyday essentials that feel refined without being complicated. Our collections bring together activewear, skincare, body care, and lifestyle products designed to look clean, feel comfortable, and perform well in daily life. Instead of chasing short-term trends, we focus on pieces and formulas that remain useful long after the first purchase.

2. How do I choose the right size for clothing?

A detailed size guide is available on each product page to help you select the best fit. If you prefer a looser and more relaxed fit, choose the larger size. For a closer, more tailored fit, choose the smaller size when you are between measurements.

3. How do I choose the right shade for cosmetics or skincare products?

Our product pages include shade descriptions and undertone recommendations to make shade selection easier. If you are purchasing for the first time and are unsure which option will suit you best, we generally recommend starting with a neutral or flexible shade that works across a wider range of skin tones.

4. Are your skincare and body care products suitable for all skin types?

Our skincare and body care formulas are developed with gentle, skin-conscious ingredients intended to work well for many skin types. Because every person’s skin is different, we recommend performing a patch test before applying a new product more broadly, especially if you have sensitive or reactive skin.

5. Where are Serivenne products made?

Serivenne products are carefully designed in collaboration with experienced manufacturing partners who meet our expectations for quality, responsible sourcing, and ethical production practices. We work closely with suppliers that share our commitment to consistency and product integrity.

6. How should I care for my clothing?

To keep your garments looking and feeling their best, wash them in cold water using a gentle cycle whenever possible. Air drying is recommended to help preserve the fabric, fit, and overall longevity of the piece. Always check the care label included with each item for specific instructions.

7. How should I store and use skincare and body care products?

For best results, store your products in a cool, dry place away from direct sunlight, humidity, and excessive heat. Make sure lids and caps are closed tightly after each use, and follow the usage directions provided on the packaging to maintain freshness and effectiveness.

8. Do you offer returns or exchanges?

Yes. We want you to shop with confidence. Returns and exchanges are accepted within 30 days of delivery as long as items are unused, unopened, and returned in their original packaging and condition.

For hygiene and safety reasons, some skincare and body care products cannot be returned once opened unless they arrive damaged, defective, or incorrect.

9. Do you test on animals?

Serivenne does not support animal testing. We aim to work with suppliers and manufacturing partners that follow cruelty-free and ethically responsible practices, and we continue to make conscious choices that align with those values.

10. Can I use Serivenne products every day?

Absolutely. Our products are created to fit naturally into your everyday routine. Whether it is activewear designed for comfort and movement, skincare that supports daily care, or body care products intended for regular use, Serivenne is designed to make daily routines feel simple, elevated, and effortless.