Refund policy
Serivenne Return & Withdrawal Policy
Right of Withdrawal
Depending on your country of residence, you may have the right to withdraw from your purchase within 14 days of receiving your order.
To be eligible for a return or withdrawal, items must:
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Be unused and unopened
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Remain in their original sealed packaging
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Be returned in a condition suitable for resale
These requirements help us maintain appropriate hygiene, health, and product safety standards, particularly for skincare, body care, and other personal-use products.
For customers located in Canada, withdrawal rights may apply only when a product arrives damaged, defective, or materially different from its description.
To request a withdrawal or return, please contact us within 14 days of delivery at:
Refunds
Once your return has been received and approved, refunds will be issued to the original payment method within 14 days.
Please note:
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Original standard shipping charges are included only when the return is due to a faulty, damaged, or incorrect item
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Return shipping costs are the responsibility of the customer unless the product is defective, damaged in transit, or incorrectly supplied
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Refunds are processed only after the returned items have been received, inspected, and approved
Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.
Items Not Eligible for Return
For hygiene and safety reasons, we cannot accept returns for:
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Opened or used skincare or body care products
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Hygiene-sensitive items once the protective seal has been removed or broken
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Personalized, custom-made, or made-to-order products
Products that cannot be safely resold due to health and safety considerations are not eligible for refund unless they arrive damaged, defective, or incorrect.
Order Cancellations
Orders can be cancelled only before they have been processed for shipment. Once an order has been dispatched, cancellation is no longer possible except where required by applicable consumer protection laws.
Refused, Unclaimed, or Undeliverable Orders
To help cover return shipping, handling, and restocking expenses, a €15 handling fee may be deducted from the refund for orders that are:
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Refused at delivery
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Not collected from the designated pickup location within the courier’s holding period
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Returned due to an incomplete, incorrect, or undeliverable shipping address provided during checkout
Customer Responsibility
Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete. Serivenne cannot be held responsible for delays, failed deliveries, or additional costs resulting from incorrect address details supplied by the customer.
Acceptance of This Policy
By placing an order with Serivenne, you confirm that you have read, understood, and agreed to the terms outlined in this Return & Withdrawal Policy.