Terms of service

Serivenne Terms & Conditions

Welcome to Serivenne. By accessing our website or placing an order with us, you agree to these Terms & Conditions. Please read them carefully before using our website or purchasing our products.

We may update these Terms from time to time to reflect changes in our services, policies, or legal obligations. Continued use of the website after any updates are published constitutes your acceptance of the revised Terms.

  1. Website Use

By using this website, you confirm that you are at least the age of majority in your country of residence or that you are using the website with the involvement and consent of a parent or legal guardian.

You agree not to:

  • Use the website for any unlawful, fraudulent, or unauthorized purpose

  • Disrupt or interfere with the operation, security, or functionality of the website

  • Attempt to gain unauthorized access to our systems, customer accounts, or related services

Serivenne reserves the right to restrict, suspend, or terminate access to the website if misuse, abuse, or violations of these Terms are suspected.

  1. Products and Pricing

We make every effort to ensure that product descriptions, specifications, and images are accurate. However, slight differences in color, texture, packaging, or appearance may occur due to screen settings, photography, or manufacturing updates.

Please note:

  • Prices may not include applicable taxes, customs duties, or import charges

  • International orders may be subject to additional fees imposed by local authorities

  • Product availability, pricing, and descriptions may change without prior notice

We reserve the right to discontinue products or limit purchase quantities at any time.

  1. Orders

An order is considered accepted only after payment has been successfully authorized and processed.

We reserve the right to refuse, cancel, or limit any order in cases involving:

  • Suspected fraud or unauthorized transactions

  • Payment verification problems

  • Unusual, abusive, or suspicious ordering activity

If an order is cancelled after payment has been captured, any applicable refund will be issued to the original payment method.

  1. Returns and Refunds

Returns may be requested within 14 days of receiving your order, subject to the conditions outlined in our Return & Withdrawal Policy.

To be eligible for a return:

  • Items must be unused and unopened

  • Products must be returned in their original packaging

  • The return request must be submitted within the required timeframe

Additional conditions:

  • Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrectly supplied

  • Refunds are processed within 14 days after the returned items have been received, inspected, and approved, or after valid proof of return has been provided where required by law

  1. Non-Returnable Products

For hygiene, safety, and product integrity reasons, the following items cannot be returned unless they arrive damaged, defective, or incorrect:

  • Opened or used skincare, body care, or cosmetic products

  • Personalized or custom-made items

  • Perishable goods or hygiene-sensitive products once opened or unsealed

  1. Shipping and Delivery

We aim to deliver orders within 30 days unless a different timeframe is stated during checkout or delays occur due to circumstances beyond our reasonable control.

Delivery times are estimates and may vary depending on:

  • Destination country

  • Customs processing

  • Courier operations

  • Seasonal or external disruptions

If a significant delay occurs, you may have the right to request cancellation and receive a refund where required under applicable consumer protection laws.

  1. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 14 days of delivery.

To help us resolve the issue quickly, we may request:

  • Photographs of the item and packaging

  • Your order number

  • A description of the issue

Where necessary, the item may need to be returned for inspection before a replacement or refund is issued.

  1. Payments

All payments are processed securely through authorized third-party payment providers and encrypted checkout systems.

If you believe you have been charged incorrectly or notice unauthorized activity related to your order, please contact us promptly so we can investigate the matter.

  1. Limitation of Liability

To the maximum extent permitted by applicable law, Serivenne shall not be liable for:

  • Indirect, incidental, punitive, or consequential damages

  • Delays or failures caused by events outside our reasonable control

  • Problems resulting from improper use, storage, or handling of products

Our products are intended for personal use only, and individual results may vary depending on personal circumstances and usage.

  1. Privacy

Any personal information you provide is collected, used, and protected in accordance with our Privacy Policy, which explains how we process and safeguard your data.

  1. Governing Law

These Terms & Conditions are governed by applicable international e-commerce and consumer protection laws and, where relevant, the laws of the Netherlands.

  1. Contact Us

If you have any questions about these Terms & Conditions, your order, or our products, please contact us at:

support@serivenne.com