Shipping policy

Serivenne Delivery Policy

General Information

At Serivenne, we aim to deliver every order safely, efficiently, and with care. This Delivery Policy explains how orders are processed, shipped, and delivered so you know what to expect when shopping with us.

Delivery Options and Shipping Fees

We offer a range of shipping methods based on your location, order value, and courier availability.

Please note:

  • Shipping costs are calculated at checkout

  • Free standard shipping may be offered on eligible orders when available

  • Delivery methods, transit times, and shipping fees may vary depending on the destination country

The available shipping options for your order will be displayed before payment is completed.

Order Processing and Delivery Timeframes

Orders are usually processed within 3 to 6 business days after payment has been successfully confirmed.

Estimated delivery times depend on the shipping method selected and the destination of the order.

Please keep in mind:

  • Delivery estimates are provided for guidance only and are not guaranteed

  • Delays may occur due to customs processing, courier service interruptions, weather conditions, or other factors outside our control

  • Orders are processed on business days only, excluding weekends and public holidays

You will receive a shipping confirmation email once your order has been dispatched.

International Shipping

Serivenne ships to selected international destinations.

For international orders:

  • Customs duties, import taxes, and local handling fees may be charged by your country’s customs authority

  • These charges are the responsibility of the customer

  • We recommend checking your local import regulations before placing an order

To help avoid delays or delivery issues, please ensure that your shipping address and contact information are accurate and complete at checkout.

Tracking Your Order

Once your order has been shipped, you will receive an email containing your tracking number and shipment details.

Tracking information can be used through the courier’s tracking system to follow the progress of your delivery.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, contains the wrong item, or is missing items, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • Clear photographs of the item(s) received and the packaging

  • A brief description of the issue

Our support team will review the information provided and work with you to reach an appropriate resolution as quickly as possible.

Returns and Exchanges

For information about returns, refunds, exchanges, and eligibility requirements, please refer to our Return & Withdrawal Policy.

Changes to This Policy

Serivenne may update or modify this Delivery Policy from time to time to reflect changes in our shipping practices, courier services, or legal obligations. The most current version will always be available on our website.

Contact Us

If you have any questions about shipping, delivery, tracking, or your order, please contact us at:

support@serivenne.com